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Book an Appointment

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • For reasons of continuity of care and efficiency, the doctors prefer you to see the same doctor each time where possible. However, should you need to see a specific doctor, for example a female doctor, you should make your needs known when making your appointment
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else.

Please be on time

If you are offered an appointment at a time which you will clearly be unable to make due to the time it will take you to get to the surgery, please ask the receptionist for another appointment time. If you arrive more than 15 mins late for an appointment, you may not be seen.

Here is a list of the different ways you can access your General Practitioner or Nurse Practitioner

Face-to-face appointments (during COVID Pandemic) 

Directly bookable face-to-face appointments with the GP can be booked without the need of speaking to a GP first, by calling or visiting reception, for the following issues: 

  •  Antenatal / Postnatal checks                                                              
  •  Abdominal / Pelvic pain 
  • Joint Pain / Joint injections                                                                   
  • Ear / Eye symptoms 
  •  Skin issues (if unable to send photo)                                                
  • Concern regarding elderly relative
  • Lumps  

24/7 telephone appointment booking available

Book your appointment 24/7 with our automated telephone line. Just ring the practice telephone number and follow the prompts.

Express clinic

We also offer a daily ‘Express Clinic’ dealing with minor ailments; Monday to Friday 9:30am – 10:30pm with our nurse practitioner.

Routine

Please attend or telephone the surgery any time during working hours to make an appointment to see the doctor, nurse or other member of our clinical team.

For reasons of continuity of care and efficiency, the doctors prefer you to see the same doctor each time where possible. However, should you need to see a specific doctor, for example a female doctor, you should make your needs known when making your appointment.

Urgent

If you require an appointment for a problem that you feel will not wait until the next available routine appointment, you will be given a time to attend – usually at the end of morning surgery or, if you call in the afternoon, at the end of evening surgery. 

We will aim to book you in with your regular Doctor, or in their absence, their partner GP.  However should they be unavailable you may have to see another available Doctor.

Telephone appointments

If you require an appointment for a problem that you feel will not wait until the next available routine appointment, you will be given a time to attend – usually at the end of morning surgery or, if you call in the afternoon, at the end of evening surgery. 

We will aim to book you in with your regular Doctor, or in their absence, their partner GP.  However should they be unavailable you may have to see another available Doctor

Additional information

Access

We have made every effort to make our building accessible to all our patients. There is a patients’ car park located at the rear of the building and a stepless footpath leading from the car park to the entrance at the rear of the building. 
Those patients having consultations in the ‘Red Wing’ will be called forward for their appointments by use of a tannoy system. If you have difficulty hearing the tannoy, please make the receptionist aware of this problem when you book in and she will be pleased to advise you when the doctor is ready to see you.
There is an ‘induction loop system’ in operation at the practice for those patients with hearing aids; please remember to switch your hearing aid to the T position.

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperones and interpreters

If you feel you want a chaperone present at your consultation, please advise reception at the time of booking. Similarly, if English is not your first language, we have access to an interpreter service but do require advance notice

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.