Appointments

To request an appointment:

• book an appointment using the GP online system – Patient Access
• request an appointment online eConsult Monday to Friday
• please attend or telephone the surgery any time during working hours to make an appointment to see the doctor, nurse or other member of our clinical team
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Note that our standard opening hours are 8:00am to 6:30pm. We also work with our PCN Partner (the Malthouse) to improve patient access by offering some weekday appointments (6:30pm to 8:00pm) and alternate Saturday mornings. Please contact the practice for further details and if you wish to book one of these slots.

For reasons of continuity of care and efficiency, the doctors prefer you to see the same doctor each time where possible. However, should you need to see a specific doctor, for example a female doctor, you should make your needs known when making your appointment.

If you require an appointment for a problem that you feel will not wait until the next available routine appointment, you will firstly be booked for an urgent telephone appointment to have your problem triaged by either a GP or an Advanced Nurse Practitioner. The clinician may then give you a time to attend – usually at the end of morning surgery or, if you call in the afternoon, at the end of evening surgery. 

We will aim to book you in with your regular Doctor, or in their absence, their partner GP.  However should they be unavailable you may have to see another available Doctor.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner

Manage your appointments via our online service:

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – [Insert name of practice system tool]
• using our online cancel an appointment form
• phone us
• reply CANCEL to your appointment reminder text message
• If you are late for an appointment you may be asked to re-book.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
• if you need an interpreter
• if you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.

Find a pharmacy that offers free blood pressure checks